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In The Interview Hot Seat
“The Evolution of Customer Experience” Jonathan Farrington interviews Shep Hyken a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. This Month’s Editorial
“New Age Selling” Will Require “New Age Management” Jonathan Farrington opines that “Whatever label we choose to hang on our new preferred style of selling, there will be considerable implications for sales management. It is my view that for companies to remain competitive now, their sales organization must be able to respond rapidly and positively to the numerous changing tides post-COVID.”